Requests arrive without context
Tickets, identity events, device state, and knowledge live in different administrative systems.
IT workflows
Resolve routine IT work without giving AI broad or uncontrolled access
Gather context, coordinate allowlisted actions, and stop sensitive remediation at visible approval gates.
Connect ITSM, identity, device, monitoring, cloud, and collaboration tools. Agents can assemble context and invoke allowlisted actions. Privilege changes and risky remediation require approval, and every action is logged.
Example flow
Designed around your controls
- 1
Signal
Ticket, identity event, or alert
- 2
Context
User, device, asset, runbook, and history
- 3
Triage
Classify and select an allowlisted path
- 4
Gate
Approval before privileged action
- 5
Resolve
Execute, verify, document, and close
Operational friction
Where it work loses momentum
Provisioning crosses trust boundaries
Joiner, mover, and leaver work requires approvals, least privilege, verification, and reliable revocation.
Incidents create coordination load
Responders reconstruct timelines, open channels, find runbooks, update stakeholders, and chase action owners.
Workflows we can build
Start with one bounded workflow
These are examples, not claimed customer results. Discovery confirms the systems, permissions, edge cases, and authority required.
Ticket triage and self-service
Classify and enrich requests, retrieve approved knowledge, resolve bounded cases, or route with useful context.
- Classify request
- Retrieve approved guidance
- Use bounded action
- Escalate uncertainty
Joiner, mover, leaver provisioning
Convert approved HR events into scoped identity, application, device, and verification tasks.
- Receive approved event
- Map access policy
- Request privileged approval
- Verify final state
Incident-response coordination
Correlate alerts, assemble timelines and runbooks, open incident channels, page responders, and draft updates.
- Correlate signals
- Open response path
- Coordinate owners
- Document resolution
Access and licence governance
Prepare access reviews, identify inactive accounts, route removal or reclamation approvals, and record evidence.
- Collect access state
- Flag review cases
- Route approval
- Verify and log
Stack architecture
Add intelligence between your systems, not outside their controls
Systems
Approved tools and events
Context
Scoped data and documents
Rules / agent
Stable rules plus bounded AI
Approval / action
Authority matches the risk
Logs
Result, errors, and evidence
Integrations
Connect the it tools you already use
These are platforms we can build custom integrations for—not one-click connector claims. Scope depends on edition, API access, permissions, limits, and security needs.
See all integrations
Baselines, not claims
Decide what improvement means before the build
These are measurement areas. They are not promises or past customer results. We baseline the current workflow and agree how each metric will be calculated.
Service speed
First-assignment, acknowledgement, safe-resolution, and escalation time by request type.
Automation reliability
Bounded completion, fallback, retry, duplicate, and workflow error rates.
Access control
Provisioning and revocation completion, review coverage, and evidence completeness.
IT guardrail
Human authority stays visible
Separate read, recommend, approve, and act permissions. Privileged changes, destructive remediation, and broad data access should never be hidden inside a general-purpose agent.
Common questions
Direct answers before discovery
Does an IT agent need administrator access?
No. Start read-only or with one narrowly allowlisted operation. Read, recommend, approve, and act permissions should be separated and granted only where necessary.
Can an agent resolve tickets automatically?
Only bounded, well-tested cases should complete automatically. Uncertain, novel, privileged, or destructive work should stop, explain what it found, and escalate.
How are automated IT actions audited?
The workflow can record the request, identity, source context, selected action, approval, result, verification, errors, and any human override.
Related departments
Follow the workflow across team boundaries
HR
Coordinate employee lifecycle work while keeping personal data scoped and employment decisions with qualified people.
Explore HROperations
Give every request, order, vendor handoff, and exception a visible owner and next step.
Explore OperationsSupport
Ground suggested responses in approved sources and escalate uncertain or high-impact cases with full context.
Explore SupportStart with the workflow
Scope one controlled IT agent
Bring a high-volume request or incident step. We will define its permissions, allowlisted actions, approval gates, verification, and rollback path.
Discuss your workflow