01
Map the workflow
Define triggers, records, owners, exceptions, and the consequence of a mistake.
Custom integration scope
Designed around your workflow and permissions
Connect Front to the workflows around it
Use Front in controlled triage, customer context, escalation, and service workflows.
Typical objects
The records a scoped build may use
- Tickets and conversations
- Customers and organizations
- Assignments and service levels
- Knowledge and events
Workflow examples
Practical patterns to evaluate
These are design examples, not claimed customer deployments or results.
- 01
Classify and route permitted Front work with a visible owner.
- 02
Draft grounded responses for an authorized support person to review.
- 03
Assemble context and escalate exceptions across support and engineering.
Delivery sequence
Integration work starts with the operating process
02
Confirm access
Check the platform edition, APIs, authentication, scopes, limits, and data policy.
03
Build and test
Implement narrow actions and verify normal, failure, retry, and approval paths.
04
Operate deliberately
Document ownership, logs, escalation, stop controls, and the change process.
Platform consideration
Front editions, APIs, authentication, permissions, webhooks, limits, and vendor policies must be confirmed during discovery.
Scope before promise
Platform editions, API access, permissions, rate limits, vendor policies, security requirements, and data residency can change what is feasible. CombineApps confirms scope before implementation.
Bring one real workflow
Define what Front should read, change, and leave for a person
We can map the systems, authority, exception paths, and test cases before deciding how the integration should be built.