01
Map the workflow
Define triggers, records, owners, exceptions, and the consequence of a mistake.
Custom integration scope
Designed around your workflow and permissions
Connect Intercom to the workflows around it
Use conversations, contacts, and approved help content in support workflows.
Typical objects
The records a scoped build may use
- Conversations and messages
- Contacts and companies
- Help content
- Tags and custom attributes
Workflow examples
Practical patterns to evaluate
These are design examples, not claimed customer deployments or results.
- 01
Triage conversations with product and account context.
- 02
Prepare support responses grounded in current approved content.
- 03
Route recurring feedback into a linked product evidence workflow.
Delivery sequence
Integration work starts with the operating process
02
Confirm access
Check the platform edition, APIs, authentication, scopes, limits, and data policy.
03
Build and test
Implement narrow actions and verify normal, failure, retry, and approval paths.
04
Operate deliberately
Document ownership, logs, escalation, stop controls, and the change process.
Platform consideration
Workspace permissions, conversation assignment, identity, data attributes, API versions, and rate limits require confirmation.
Scope before promise
Platform editions, API access, permissions, rate limits, vendor policies, security requirements, and data residency can change what is feasible. CombineApps confirms scope before implementation.
Bring one real workflow
Define what Intercom should read, change, and leave for a person
We can map the systems, authority, exception paths, and test cases before deciding how the integration should be built.